We offer a 30-day money-back guarantee on all subscription plans — monthly and annual. If you are not satisfied with the Service for any reason within 30 days of your initial subscription purchase or annual plan renewal date, you may request a full refund of that charge.
After the 30-day window has passed, the current billing period is non-refundable. You may cancel your subscription at any time, and your access will continue until the end of the paid period — you will simply not be charged again.
One-time fees for Custom App Development Services are non-refundable once development work has commenced. "Commenced" means our team has begun active work on your specification, which we will confirm in writing at the start of the engagement.
If we have accepted payment but have not yet commenced work, you may cancel and receive a full refund by contacting us within 48 hours of payment.
If the delivered work materially fails to meet the agreed-upon specification through no fault of your own, please contact us at support@aigoplando.com. We will review the situation in good faith and work toward a remedy, which may include rework, credit, or partial refund at our discretion.
Additional AI usage credits purchased separately from your subscription are non-refundable once consumed. Consumed means the credits have been applied to AI Autopilot runs or other AI-powered features within the platform.
On-Site Dispatch Credits — purchased as digital credits through the platform and redeemable via the customer portal to schedule a technician visit — are eligible for a full refund within 30 days of purchase, provided the credit has not been applied to a confirmed visit appointment.
Once a dispatch visit has been confirmed and scheduled, the associated credit is considered consumed and is non-refundable, whether or not the visit has taken place. This is because technician scheduling and travel resources are committed at the moment of confirmation. If we are unable to fulfill a confirmed visit through no fault of your own (e.g., no technicians available in your dispatch zone), we will issue a full refund or credit at our discretion.
Unused On-Site Dispatch Credits remaining at the time of account cancellation are forfeited unless otherwise required by applicable law.
Refund requests can be made directly to us, or — where our payment provider acts as Merchant of Record — through that provider's buyer support system. Either path works:
Once approved, refunds are returned to the original payment method. Processing time is typically 5–10 business days depending on your bank or card issuer. Where our payment provider acts as Merchant of Record, that provider issues the refund and aiGoPlanDo does not hold your payment funds.
We will always consider refund requests outside the standard 30-day window in the following circumstances:
To report any of these situations, contact support@aigoplando.com with relevant details. We respond to all refund inquiries within 2 business days.
Cancellation stops future charges. You retain access to the Service until the end of your paid billing period. No partial refund is issued for unused days in the current period (outside the 30-day window).
A refund request within the 30-day window returns the money for that billing period and may result in immediate termination of Service access upon processing, as the payment supporting that period is reversed.
To cancel without requesting a refund, go to your account settings and select "Cancel Subscription," or contact support@aigoplando.com.
We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice at least 30 days before taking effect. The refund policy in effect at the time of your purchase governs that transaction.
Questions about refunds? We're here to help.